Returns & Exchanges
At Dindins, we strive for total culinary satisfaction; however, due to the perishable nature of our products, we offer a 24-hour window for reporting issues with your order. If your food arrives damaged or incorrect, we are committed to providing a swift resolution through a refund or replacement.
Report the Issue
Contact our customer support team within 24 hours of delivery via our online portal or email, providing your order number and clear photos of the items in question.
Review Process
Our quality assurance team will review your claim and the provided documentation to ensure it meets our freshness and safety criteria for a return or credit.
Approval Notification
Once your claim is validated, you will receive an email confirmation detailing whether a full refund, partial credit, or a replacement shipment has been authorized.
Resolution Delivery
Refunds are processed to your original payment method within 3-5 business days, while replacement orders are prioritized for the next available delivery slot.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing